Delivery & Shipping

HOW MUCH WILL POSTAGE COST?

Providing simple delivery costs is vital to ensure you love shopping online with us.

For deliveries within Australia:

Unless we advertise a lower postage fee on the website, there will be a $9.90 flat fee per order for all clothing, accessories and homewares deliveries.

Parcels will be sent via Australia Post so we suggest where possible orders are sent to a workplace to avoid any disappointment caused by delays.

For deliveries to New Zealand and other countries:

Due to overwhelming demand we have now opened up our delivery areas to include New Zealand!

All New Zealand deliveries will have a flat postage fee of $19.90 (AUD) per order.

This is a Registered International service and will require a signature upon delivery. For this reason we suggest where possible, orders are delivered to a workplace to avoid any delays.

We'll be opening our shipping areas to more and more countries in the near future so stay tuned. Feel free to register your details with us and we'll email you when your country is on the list!

WHERE SHOULD I HAVE MY ORDER DELIVERED TO?

Our customers often prefer to have their deliveries sent to a work or business address. We think it's a great idea as not only does it save a trip to the post office but it means your purchase is with you as soon as possible!

HOW LONG WILL MY ORDER TAKE?

Australian orders will be delivered in approx. 5-7 working days from placement (see below for some qualifications to this).
Items on backorder may take longer than 5-7 working days.  If you order some items that are on backorder together with other items that are in stock, the out-of-stock items will be sent separately with no additional postage charges applied when they are back in stock. You will be notified if any items will cause delay or are unavailable.

For international orders of items that are in stock please allow up to 14 working days.LATE

DELIVERIES? HOW LONG WILL MY ORDER TAKE?

If you are trying to estimate when your order will arrive, please consider the following:

• Credit card authorisation and address verification must be received prior to processing

• Orders placed after midday will be processed the following working day

• If an item you have ordered is out of stock online, we will attempt to locate the item at another store and dispatch as soon as the item becomes available. We will notify you if the item has sold out across all stores.

WHO DO I CONTACT IF THERE IS A PROBLEM WITH MY ORDER?

Please contact our friendly Online department at shop@blueillusion.com.au or phone 1800 208 205.

RETURNS & EXCHANGES

We’re happy to exchange or refund your online purchase for any reason, subject to the terms below.

We will accept a return or exchange to any of our stores or to our e-boutique for a “change of mind” reason, provided that it has not been worn or used, in saleable condition and provided that the item is returned to us within a reasonable time.  We will also provide an exchange or a refund, at your election, where a product we supply contains an inherent defect or as and when otherwise required under the Australian Consumer Law or similar legislation in effect in your country.

If you choose to return the item/s to our e-boutique:

• We have included an address label which you stick to the package

• If you still have the bag we delivered your purchase in, you can turn this inside-out and affix the sticky label

• You’ll need to include the tear-off section of your packing slip, and tick the box that best describes the reason for your return or indicate your exchange requests. Pack this inside the bag with the item/s to be returned. Seal the bag. (If you have misplaced this form, please put a note in the package indicating why you are returning your purchase)

• Pay for and affix postage to the parcel (unless we have provided free return postage)

• We will process your refund (excluding any postage we have charged at the time of purchase) in the same way you originally paid, e.g. credit card

Any store-bought items must be returned to store only. Use the Store Finder to find your local store.

For parcels delivered to an overseas destination, please follow the same procedure described above. Please note: postage refunds will not be paid except where we have advertised otherwise on the website, or in the circumstances required under the Australian Consumer Law, or similar legislation in effect in your country.

If you have misplaced the address label please send your item/s to:

Blue Illusion eBoutique support
113 Glenferrie Rd
Malvern VIC 3144

And don’t forget we’re happy to help via email at shop@blueillusion.com.au or on the phone at 1800 208 205.

HOW DO I ORDER ONLINE?

CAN I CHANGE/CANCEL MY ORDER?

HOW DO I KNOW WHAT SIZE I AM?

WHY ARE THERE PRICE RANGES FOR SOME PRODUCTS?

HOW DO I UPDATE MY PERSONAL DETAILS?

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE ONLINE?

COLOUR DIFFERENCES

CAN I ADD A MESSAGE TO MY ORDER?