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Delivery and Shipping information
How much will postage cost?
Providing simple and stress-free delivery costs is vital to ensure you love shopping online with us.
Here are the details:
For deliveries within Australia:
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There is a $9.90 flat fee for all clothing, accessories and homewares deliveries.
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Parcels will be sent via Australia Post so we suggest where possible orders are sent to a workplace to avoid any disappointment caused by delays.
International Orders
Due to overwhelming demand we have now opened up our delivery areas to include New Zealand!
All New Zealand deliveries will have a flat postage fee of $19.90 (AUD).
This is a Registered International service and will require a signature upon delivery. For this reason we suggest where possible, orders are delivered to a workplace to avoid any delays.
We'll be opening our shipping areas to more and more countries in the near future so stay tuned. Feel free to Register your details with us and we'll email you when your country is on the list!
How long will my order take?
You will receive your order in approx 5-7 working days.
Items on backorder may take longer than 5-7 working days. These will be sent separately with no additional postage charges applied. You will be notified if any items will cause delay or are unavailable.
Items on backorder may take longer than 5-7 working days. These will be sent separately with no additional postage charges applied. You will be notified if any items will cause delay or are unavailable.
For international orders please allow up to 14 working days.
Where should I have my order delivered to?
Our customers prefer to have their deliveries sent to a work or business address. We think it's a great idea as not only does it save a trip to the post office but it means your purchase is with you as soon as possible!
Late Deliveries? How long will my order take?
If you are trying to estimate when a package will arrive, please consider the following:
- Credit card authorisation and address verification must be received prior to processing
- Orders placed after midday will be processed the following working day
- If an item you have ordered is out of stock online, we will attempt to locate the item at another store and dispatch as soon as the item becomes available. We will notify you if the item has sold out across all stores.
Who do I contact if there is a problem with my order?
Please contact our friendly Online department at shop@blueillusion.com.au or phone 1800 208 205.
