What currency do you use?
How do I know what size I am?
What do I do if the item I am looking for is no longer available online?
Can I add a message to my order?
Within the e-boutique you can click on each category name to browse through items.
Once you have found a product to purchase select the appropriate colour and/or size and click ‘ADD TO CART’. If you wish to continue shopping just keep browsing and ‘ADD TO CART' any items you would like to buy.
When you’re ready to pay for your items just click ‘Checkout’ and you will be able to review your order before providing address and payment details to finalise your order.
If you have not paid for your order you are able to add or remove any items in your cart at anytime. Just click on ‘MY BAG' in the top right of your monitor to review what’s currently in your bag. Within there, you can add or remove any items or alter quantities.
Once you have paid but prior to your order being dispatched (actually put in the post) we will still do everything we can to attend to any changes you may want to make. Please call us on 1800 208 205 or email your order number and required changes including all product numbers to firstname.lastname@example.org.
If your item/s have been dispatched, please don’t worry you can still return or exchange your purchases. Please check out our Returns and Exchanges information for details on what to do once your order arrives.
All prices are displayed in Australian dollars, including GST. For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or taxes that you may incur. Please check with your local customs office for further information.
Popular items in our e-boutique can sometimes sell out, so if you’ve found an item you simply must have we recommend snapping it up fast. In the event that your item is ‘sold out’ and you are located in Australia please contact your local store to see if the item is still available or if it will be available again soon.
The e-boutique is designed to mimic the great experience you have when inside a Blue Illusion store. On occasion, however some colours may vary slightly in person from those displayed by your monitor. Should you receive the item and not be 100% content, we will happily exchange or refund your item. Please refer to our Returns and Exchanges information for details.
You can send a gift to someone by using the recipient’s address for ‘postage’ and your address for ‘billing’. If you would also like to add a message, just type it in where indicated during the checkout process. Please note we are unfortunately unable to remove price tags being included in packages.