Returns & Exchanges
We’re happy to exchange or refund your online purchase for any reason. We just want you to be happy!
We will accept a return or exchange to any of our stores or to our e-boutique.
If you choose to return the item/s to our e-boutique:
- We have included an address label which you stick to the package
- If you still have the bag we delivered your purchase in, you can turn this inside-out and affix the sticky label
You’ll need to include the tear-off section of your packing slip, and tick the box that best describes the reason for your return or indicate your exchange requests. Pack this inside the bag with the item/s to be returned. Seal the bag. (If you have misplaced this form, please put a note in the package indicating why you are returning your purchase)
- Affix postage to the parcel
- We will process your refund (excluding postage charge) in the same way you originally paid, eg credit card
Any store-bought items must be returned to store only. Use the Store Finder to find your local store.
For parcels delivered to an overseas destination, please follow the same procedure described above. Please note: postage refunds are not applicable.
If you have misplaced the address label please send your item/s to:
Blue Illusion eBoutique support
113 Glenferrie Rd
Malvern VIC 3144
And don’t forget we’re happy to help via email at email@example.com or on the phone at 1800 208 205.